Frequently Asked Questions

For detailed instructions on how to use our cookie cutters effectively, please visit our user guide here.

Our cookie cutters can be cleaned easily. You can wash them in the dishwasher on the top rack. For any dough stuck in the cutter, use a little brush to gently brush it off. Alternatively, you can wash them by hand in warm, soapy water.

Yes, we have a recipe page available here. For best results, we recommend using recipes that don’t include raising agents like baking powder, as these can cause the details of the cookie cutters to become bloated during baking.

Yes, our cookie cutters are made with food contact-safe materials. They have been rigorously tested by SGS United Kingdom Ltd and have passed all required food contact safety tests. You can bake with confidence knowing that our products are food contact safe.

Our cookie cutters are made in London, United Kingdom, using FDM 3D printers. We use food contact safe plastic materials sourced from the EU, and our dedicated staff meticulously maintain the printers to ensure top-notch quality in every cutter we produce.

While we currently offer some cookie cutters that can be personalized, such as the Personalized Dog Bone cookie cutter, we’re not equipped to handle custom requests on a one-off basis at this time. However, we are always open to suggestions! If you have an idea for a specific design, like a particular breed of dog, let us know. If it’s something we can incorporate, we might feature it in our store for everyone to enjoy.

We strive to minimize single-use plastic in our packaging. Our cookie cutters are packed in glassine bags made from virgin pine cellulose, which is a more sustainable option compared to traditional plastic packaging. The glassine bags are then placed inside a cardboard box lined with our Bakerlogy tissue paper. We use bubble wrap sparingly and only when necessary. The final package is wrapped in polymail bags made from recycled plastic. We’re continually working to improve our packaging to be as sustainable as possible.

We make and ship cookie cutters from our workshop in London, UK to the following countries:

Australia, Austria, Belgium, Canada, Croatia, Czechia, Denmark, Egypt, Finland, France, Germany, Gibraltar, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxeumbourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Romania, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States

Once your order has been dispatched, you'll receive an automated tracking number via email. If you don’t see the email or need further assistance, just reach out to us at hello@bakerlogy.com, and we’ll be delighted to help!

United States:
Great news for our US customers 🎉 We take care of all duties and taxes upfront, so the price you see at checkout is the final price you pay. No surprise fees, no extra paperwork, and no stressful customs delays. Your order ships with tracking and comes straight to your door, even with the recent US customs changes.

European Union:
Good news for our EU customers 🎉 For orders under €150 EUR, we take care of all VAT, customs clearance, and paperwork upfront. The price you see at checkout is the final price you pay - no surprise fees, no extra paperwork, and no customs delays.

For orders over €150 EUR, your local customs office may apply import duties or fees on delivery. These are set by your country and are the buyer’s responsibility.

United Kingdom
Good news for our UK customers 🎉 We’re based in London, so all orders ship domestically. That means no customs fees, no import taxes, and fast tracked delivery straight to your door.

Other Countries:
We ship to many countries outside the US, EU, and UK 🌍 Most orders arrive smoothly, but please note that your local customs office may apply import duties or fees upon arrival. These charges are set by your country’s authorities and are the buyer’s responsibility. Unfortunately, we can’t cover these costs.

Yes, we do offer discounts for bulk orders! Please contact us with the designs you’re interested in, the quantity you need, and your shipping address at hello@bakerlogy.com. We’ll be happy to provide you with more details and a customized quote.

We don’t offer wholesale for resale, but we’re happy to help with large orders 🎉 Whether you need 100 or 1000 cookie cutters - all of one design or a mix of different ones - we can arrange a special discount. Just send us a message and we’ll be glad to help!