COVID-19 Announcement of Potential Disruptions to Shipments
Please note that due to external courier disruptions, there are some countries where shipments have been suspended or delayed. As the situation with this COVID-19 outbreak is highly dynamic, we sincerely appreciate your kind understanding and patience as we try to respond to each enquiry as soon as we possibly can.
FREE International Standard Shipping for order above USD $50 (or USD $40 for UK)!
All packages will be shipped from London, United Kingdom with Recorded and Trackable deliveries.
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Every cookie cutter is individually packed with a lovely information card inserted - a great gift for anyone who loves baking!
Each cookie cutter is made to order. It usually takes us about 1 working day to make the cookie cutters upon receiving an order (unless the order is large).
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Estimated Standard Shipping time are as follows (subject to custom clearance for international deliveries):
United Kingdom: 2 - 3 working days
Germany: 2 - 4 working days
Europe: 3 - 7 working days
USA & Canada: 5 - 10 working days
Rest of World: 6 - 15 working days
Estimated Expedited Shipping time via DHL Express:
United Kingdom: by end of next possible day
Rest of World: 1 - 3 working days
This is based on the courier company's estimation and should be used as a guideline only.
** Please feel free to send me an inquiry if you have any questions about your order **
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Returns and exchange details
To be eligible for a return, items must be returned unused, and in its original packaging. Return of used items will be rejected and the refund will not be processed. Please drop us an email if you need to return your order.
If the items are damaged or lost during delivery, I will offer a replacement shipment, or a refund to a maximum value of $38 USD, provided that the responsibilities for damages or missing package lie on the delivery company.
For damaged item: Please send me an email along with photos of the damaged packaging and item.
For lost parcel: An enquiry can be raised if the package has not arrived 15 business days from the due delivery date. Please contact me about your package and I can help to forward the enquiry to postal company for investigation.
If you are not satisfied with your purchase, we can offer to accept return for a refund of your order. Please note that used items CANNOT be returned for a refund.
It would be a preferred option if the return is done via a trackable shipping method. Our return address is as follows:
PO Box 75374