Returns & Exchanges
To be eligible for a return, items must be unused and in their original packaging. Used items will be rejected, and refunds will not be processed. If you need to return your order, please email us at hello@bakerlogy.com.
For damaged or lost items during delivery:
- Damaged Items: Please email us with photos of the damaged packaging and item. We can offer a replacement or a refund, provided the responsibility for the damage lies with the delivery company.
- Lost Parcels: If your package hasn’t arrived within 15 business days after the expected delivery date, contact us to raise an inquiry. We will assist in forwarding the issue to the postal company for investigation.
If you are unsatisfied with your purchase, we can process a return for a refund. Please note that used items cannot be returned. We recommend using a trackable shipping method for returns.
Returns are not accepted for custom personalized cookie cutters, as these items are made specifically for you and are not resalable. We can only offer exchanges for damaged or defective custom products, not for changes of mind.
For any issues with damaged parcels or product quality, please reach out to our friendly team at hello@bakerlogy.com.