Returns & Exchanges

To be eligible for a return, items must be unused and in their original packaging. Used items will be rejected, and refunds will not be processed. If you need to return your order, please email us at hello@bakerlogy.com.

For damaged or lost items during delivery:

  • Damaged Items: Please email us with photos of the damaged packaging and item. We can offer a replacement or a refund, provided the responsibility for the damage lies with the delivery company.
  • Lost Parcels: If your package hasn’t arrived within 15 business days after the expected delivery date, contact us to raise an inquiry. We will assist in forwarding the issue to the postal company for investigation.

If you are unsatisfied with your purchase, we can process a return for a refund. Please note that used items cannot be returned. We recommend using a trackable shipping method for returns.

Returns are not accepted for custom personalized cookie cutters, as these items are made specifically for you and are not resalable. We can only offer exchanges for damaged or defective custom products, not for changes of mind.

For any issues with damaged parcels or product quality, please reach out to our friendly team at hello@bakerlogy.com.

Shipping FAQ

We make and ship cookie cutters from our workshop in London, UK to the following countries:

Australia, Austria, Belgium, Canada, Croatia, Czechia, Denmark, Egypt, Finland, France, Germany, Gibraltar, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxeumbourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Romania, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States

Once your order has been dispatched, you'll receive an automated tracking number via email. If you don’t see the email or need further assistance, just reach out to us at hello@bakerlogy.com, and we’ll be delighted to help!

United States:
Great news for our US customers 🎉 We take care of all duties and taxes upfront, so the price you see at checkout is the final price you pay. No surprise fees, no extra paperwork, and no stressful customs delays. Your order ships with tracking and comes straight to your door, even with the recent US customs changes.

European Union:
Good news for our EU customers 🎉 For orders under €150 EUR, we take care of all VAT, customs clearance, and paperwork upfront. The price you see at checkout is the final price you pay - no surprise fees, no extra paperwork, and no customs delays.

For orders over €150 EUR, your local customs office may apply import duties or fees on delivery. These are set by your country and are the buyer’s responsibility.

United Kingdom
Good news for our UK customers 🎉 We’re based in London, so all orders ship domestically. That means no customs fees, no import taxes, and fast tracked delivery straight to your door.

Other Countries:
We ship to many countries outside the US, EU, and UK 🌍 Most orders arrive smoothly, but please note that your local customs office may apply import duties or fees upon arrival. These charges are set by your country’s authorities and are the buyer’s responsibility. Unfortunately, we can’t cover these costs.